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Webshop Terms and Policies
Terms and Policies

Disclaimer:

Many countries regulate the use of radio receivers and transmitters. We have no control over the end use of products or information sold by us. Therefore, no liability is assumed for improper or illegal use. We advise you to either consult with your attorney or check with the communications authorities of your country (this would be FCC in the U.S.) for the rules and/or laws concerning the use of radio equipment. You should also check what products you are legally allowed to import or have in your possessions.

Introduction

Trust us. Our International Sales Department ships all over the world every day. Practically none of our shipments were never cofiscated nor have any problems occured. We have been in business since 1992. It's our opinion that it's pretty easy to deal with international orders and deliveries. It's not a big deal - the world has gotten smaller. With us, you can order just like you ordered from a vendor around the corner.

Does This Apply To Your Purchase?

This Terms and Policy section only applies to orders made by international customers at our international sales department. It does not apply to local sales or local/domestic mail orders.*

These Terms and Policies are very important part of your purchase procedure so please, do pay attention and read carefully before ordering. These terms are set to protect your business and to enable us to better act on the market for your benefit.

If you have any doubts contact us. Your questions and concerns are welcome by phone, fax or e-mail.

Importing Merchandise IM 1

Your purchase may be subject to duty and tax by Customs (see below for European Union customers*). Any shipments may be opened and contents may be subject to customs inspection, and illegally detected contents may be confiscated. However it has proved that customs will unlikely confiscate any delivery in almost any country. We know what we are doing and also will let you know if there is a problem like that forseen due nature of merchandise. You have a right to be concerned about this. We are dealing with merchandise that has some or many restrictions in most of the countries as when it comes to operating, owning, selling and having. If in any doubt please, contact for details. A list of countries that we have delivered to can requested by e-mail. We have delivered successfully to 63 countries around the Globe.

Importing radio receivers that cover the cellular phone frequencies or non-FCC approved CB radios to the United States is a criminal act and may be prosecuted

Contact us for further information.

European Union

Under EU's Single Market Act of 1995 you can freely receive your merchandise purchased from another EU country. There will be no customs control for the items that we sell nor there will be duties or taxes collected at any national border of the EU countries on merchandises arriving from another EU country.

In the light of this Market Act it as simple to order from us direct like it is to order from local outlet in your own country.

List of EU countries (regarding above mentioned conditions) as of Jun 1, 2012:

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech
  • Denmark (excludes:  Faroe Islands, Greenland)
  • Estonia
  • Finland
  • France (excludes:  New Caledonia, Mayotte, French Polynesia, Saint-Pierre and Miquelon, TAAF, Wallis and Futuna)
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom (excludes:  Akrotiri and Dhekelia, Anguilla, British Antarctic Territory, Bermuda, Cayman Islands, Falkland Islands, British Indian Ocean Territory, Montserrat, Pitcairn Islands, Saint Helena, Ascension and Tristan da Cunha, South Georgia and the South Sandwich Islands, Turks and Caicos Islands, British Virgin Islands)

 

Sales

Money Back Guarantee

All Sales are covered by a Limited 30 Day Money Back Guarantee with exceptions described below. All returns must be within 30 days of purchase and require a Return Merchandise Authorization code (RMA) or will be refused. You may apply for RMA by calling, faxing or by e-mail. RMA must be written on the Bandercom Invoice, and the RM form that accompanies the ordered item. Return shipping costs must be paid. Returned items must be received by us in "as shipped" condition including original box, interior, slips, manuals, accessories, copy of sales receipt/invoice, RM form properly filled and warranty card. Do not send warranty cards in until after the Limited Money Back Guarantee (30 days), or until you are certain the item is functioning properly and that you will not return it.

RESTOCKING: In order to maintain lowest possible prices, and due to the fact that Returned items cannot be sold as New Equipment. All returns are subject to a low 10% restocking fee (min. US$20 or equivalent TAX 0%).

Advisory

We would like to hope that items ordered from Bandercom are not ordered for evaluation or for trial only, in any case if you feel that the item that you received is not the one that you thought or wished it would be please, consider following when you receive your order from us:


do not damage the original box
do not damage the items inside the box
do not write, draw or do any markings on any material
Bandercom has the right to refuse any return or exchange if the product or packaging is in an unacceptable condition.

 

Defected Items

If an item is found to be defective within 10 days of receipt a replacement will be sent out at no charge upon receipt of the original item at our premises.

Refunds

Refunds are made to the same credit card that the order was charged to. If your payment was a check, money order or wire transfer there are charges of payment return back to you, charges are depending your location, bank and payment method: US$20 - 115. This charge will be deducted from the NET refund amount. Refunds can take up to 30 business days. We can not estimate the process time at the credit card group.

Non-Refundable:

shipping costs
handling fees
modification fees

Non-Returnable

antennas
cables
kits
personal hands-free units
PC interfaces/software
special modifications
special order items (manufacture drops etc.)

DEFECTIVE ITEMS:

If an item is found to be defective within 10 days of receipt a replacement will be sent out at no cost via Express Delivery upon notification of the customer, full amount will be reserved from credit card account and released upon arrival of the defect return.

Prices

Bandercom eShop prices are shown in EURO and our home currency is EURO. All prices are set in EUROs and prices listed are based on EUROs. Bandercom can not control currency fluctuation. We can not know what currency exchange rate your bank will be using and can not be held responsible for any surcharges that your bank or credit card company has set for foreign purchases. Exact Terms and Policies for currencies – if any –  are set per your country and are described in web order process.

For EU customers the pricing is including current VAT of Finland which is 23%. For EU customers that are registered businesses we can sell “tax free” (under intra-community delivery terms) . If you have company in EU Region, please enter valid VAT ID and company name for correct taxation. VAT ID will be checked.

Prices are subject to change without notice.

Shipping

We ship via several methods. From Postal Air Mail and surface ground delivery to the most advanced overnight special deliveries by UPS, FedEx, DHL, TNT, Airborne, JetCargo, General Parcel etc . There is always an option. We have shipped to over 60 countries in the World by different means. Available delivery methods are described in web order process. If you have special requests they are taken in to consideration.

Insurance and Delivery Guarantee

To most counties insurance is included for every shipment. This is described in web order process. To most Western countries 100% delivery guarantee is included for most items by our pointed shipper. No excuses!

Postal Delivery

Due to increased security worldwide, slight delays and problems with Postal delivery will occur to some countries. Other delays are caused by general seasonal delay, Finnish Postal Service (may delay 1-2 days), Exportation procedure, paperwork and hold of merchadise for export (may cause 1-2 day delay), To our experience - however - the longest delay is caused by US postal services. The postal service is unable to locate the exact reason or track or trace regular mail at US end but we are told that shipments reach JFK airport postal terminal in 1-2 days after our dispatch.

If you choose Postal delivery it with your understanding that there may be delays in delivery and delays in recovery if item is lost or damaged.

APO/FPO deliveries are in most cases sent by regular insured mail or Priority Mail.

Delivery Times

Companies, such as UPS, FedEx and DHL are giving delivery times for international shipments from overnight to 4 days depending on method, destination etc. To evaluate their services please, view their websites at:

http://www.ups.com/
http://www.fedex.com/
http://www.dhl.com/

Following are the guidelines for delivery time by AIR MAIL (not guaranteed):

Air Mail delivery is 2-4 days Scandinavia, 6-7 Days Europe and 4-16 days USA/North America (*see below for more) is the best. 8-20 rest of the world. These are general delivery lead times and based on our own experience and reports from our customers.

* USA shipments: MA, NY, CT, RI, NJ (Generally New England) are only 4-8 days. MN, IN, MI, CA are the second best: 6-9 days. FL, GA, AL, NC, SC, TX, NV, AZ, TN, KY, VA and WV.: 8-10 days. Generally WA (parts of CA), OR, AK, HI are for some reason over 10 days. Sometimes South Western States are the worst.

National Post Office in Finland:

www.posti.fi

IMPORTANT: Your Shipping Address

Please, note that if you choose our regular way of shipping, which is the AIR MAIL the address must be in accordance with Postal Service of your country (i.e. US Postal Service). In other words if you do not receive your domestic mail to the address that you give us to ship to mailman will not deliver to that address but will hold it somewhere until it will be returned to us as "address unknown or non-deliverable". This is typical if you live in rural area and your mail will be delivered to RR box or P.O.Box somewhere at distance. In these cases we can send via AIR MAIL only if the address is the same as where you usually receive your everyday mail. In case of postal delivery to your box a note of arrival will be delivered to your box.

International Delivery information

To minimize shipping costs, all international shipments are sent complete, unless you specifically request otherwise. On orders with multiple items, it can take up to 15 business days to consolidate your order from our stock prior to shipment. Backordered items can delay your shipment further.

Special order items, such as parts not normally stocked or items which must be configured at the manufacturer can take 2 to 4 weeks or longer prior to delivery. Additional charges will apply for rush priority service.

Payment

Payment by VISA, VISA Debit, VISA Electron, MasterCard, Debit MasterCard or PayPal are accepted.

The verification process, which may delay your shipment, is required for your initial order, after which you are entered into our customer database. Verification of your credit information may be requested upon subsequent orders.

Our credit card processing company Luottokunta also reserves the right to perform verifications and checking on random. Note that this may delay your shipment for up to 78 hours. Card payments can be performed online safely with the Luottokunta SSL-secured payment form. Our company does not have access to cardholder data, and card information is not stored on our systems. Our online store uses the international Verified by Visa and MasterCard SecureCode authentication services, which verify the identity of the cardholder.

If your card is a debit card please allow up to 48 hours for authorization. The amount of your order will be reserved and deducted immediately from your debit account. There may be difference in the amount of authorization reservation and our final charge.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.

Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj
Business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

We can not accept Mastercard Maestro check cards in mail/internet order.

 

IMPORTANT: We can only charge your credit card in EUR. EUR is European Currency EURO. Prices are shown in EUROS. If paid by Credit Card the exact amount to be paid will be shown on your Card's Billing Statement in your own currency. Bandercom can not be held responsible for any surcharges that your bank may have against foreign purchases. Further, we can not control currency fluctuations nor can we know the exact exchange rate that your bank or credit card company is using. Any and all actual overcharges and discrepancies should be reported within 30 business days.

NOTE: Bandercom reserves the right to not process orders if the delivery point is not your billing address. Use of credit card is contingent upon bank approvals.

In most cases, product cannot be shipped unless delivered to the billing address shown on your credit card billing statement. Please e-mail directly for details, if required.

We reserve right to ask you to send any or all of the following additional information. This procedure is required on some larger orders:

Send by fax, post or e-mail attachment [JPEG/GIF] a clear and readable Photostat of your credit card [front and back of card] along with a Photostat of your credit card billing statement showing the card number and billing address.

Please locate the three (3) digit number on the back of the credit card (Visa or Mastercard/Eurocard) followed by the actual credit card number on/above/below the signature line and fax or e-mail this information.

Please hand write the credit card number and expiration date, and your signature authorizing this transaction.

Other Payment Methods

We accept PAYPAL-payment. Acceptance Mark

We accept Cashier's checks and International Money Orders. Additional charge on orders under 1500 EUR for clearing is 150 EUR. Please do note that we can not accept United States Domestic Money Orders or Domestic Postal Money Orders, neither we can accept personal checks or company checks.

For Company orders we can accept personal and company checks but the clearing charge is 150 EUR and clearing time is 28-35 days. Goods will not be released until check has been cleared.

Please contact us for details on Purchase Orders from Governments, International Organizations and companies with approved accounts.

We also accept IBAN/SWIFT and bank wire transfers. Additional fee is 10 EUR for orders under 1500 EUR. Contact for information. At this time we can not accept Western Union tranfers.

If you prefer paying by any of the above methods please contact prior to ordering to short the time preparing your order. If you are sending payment to us please note following:

Cashier's checks and International Money orders should be made out to Oy Bandercom Ltd.

All mail goes to:

Oy Bandercom Ltd
Hakakatu 2
FIN- 15220
Lahti
Finland

COD orders not accepted to certain countries.

COD is not available to certain countries. There is no way that we could ship COD as there is no courier or mail service available for COD to many countries, including USA, Canada, South American Countries, Japan and Asia in general, Russia, Baltic countries and some countries in West Europe, too. Please, inquire for more information.

If you have any questions feel free to contact our sales desk by phone, fax or e-mail.

 
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